Viddler Welcomes: Ask Dr. Heather
Viddler is thrilled to welcome Ask Dr. Heather to our Business Community. I sat down recently and talked with Dr. Heather about the creation of Ask Dr. Heather and her use of online video.
What inspired you to create Ask Dr. Heather?
As a veterinarian, one of my biggest frustrations is communication with pet owners. Most pets only visit the veterinarian once or twice a year for fifteen to twenty minutes. I struggle during that time to educate them about all of the things their pet needs – and there are often a lot of important things to talk about. When pets do get sick, many pet owners look elsewhere for information and many times get bad information which may lead to a delay in treatment.
I also struggle with a seeming lack of trust in the information I present. People don’t want to vaccinate or run tests, etc. because they believe they aren’t necessary or they believe that their veterinarian is just trying to sell them something or make money. The truth is, we are there to help you take care of your pet. We want to HELP. We want your pet to be happier and healthier. What better way to build trust than for clients to get to know their veterinarians as people…because that’s who we believe the most…people we know the best. The internet provides a forum for us to explain what we are trying to do and why we are trying to do it in a place that people can go back to again and again…as many times as they need to…and then ask a question about it, or post a comment that someone else can add to.
You have been able to create incredible content without stressing a very high production level. What would you recommend to businesses that are not yet using video and are apprehensive because they do not feel they have the resources and/or ability to create good content?
I would say that creating good content is as much about being passionate about what you are doing and doing it passionately as it is about the resources that you have to do whatever your thing is. AskDrHeather so far has been built using a laptop, Flip cam, and digital voice recorder. I don’t see that changing in the near future. If we can do it, anyone can. If you can use a digital camera (we got Flip camera for around $200) and a video editing program (available for less than $100), then you can create great videos. We are not videographers here, we don’t have any special training or equipment, we are just people who love animals, love being veterinary professionals, and truly want every pet owner and animal lover out there to understand that we want the same thing they want…happy, healthy pets! Like they say at Nike…Just Do It.
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