Viddler

Team member Bryan Boscia.

In the very early days of Viddler we strived to say hello, via our Web site’s messaging system, to nearly all new users that signed up. Over time that task became  almost impossible. When we opened for Business, pun intended, we strived to call – yes, call on the phone – each new Business account holder to make sure their experience signing up was OK and ask them if they needed any help.

Our Business Services department can no longer keep up with making these phone calls. We’re growing at such a rate week-over-week that we can only call a small percentage of our new Business accounts. To help the Business Services department catch up a little – we’re going to take one afternoon a month and have all team members that are at Viddler HQ and put them on the phone. All of our team members are going to reach out to any new Business account holder that has not yet receieved a call from us and welcome them, ask them if they need anything, and wish them the best here at Viddler.

We started this today and it went really great. We managed to reach nearly five times the number of Business account holders we typically can in a week in one afternoon! We hope this helps our Business account holders to feel welcome at Viddler and also help our Business Services department team members catch up a little on their workload.

Personally I’m looking forward to doing this again.