If you’ve spent any time in a hospital, you likely have tried to read the stories on the faces you encountered- doctors, nurses, patients, caregivers. The fact is that hospitals are places of invariable drama. Everyone has a reason to be there. We know this implicitly. It’s why writers and readers and prime-time TV watchers […]
Category Archives: Professional Communication Skills
Guest blog: 2 Small Communication Tips For New Doctors
Written by Martha Schumberg Effective communication is vital in any healthy relationship, whether it is personal or professional. But in healthcare, poor communication can hurt more than a broken heart or bruised ego. Studies have long recognized the importance of good physician-patient relationships that can make or break treatment. Therefore, care providers must communicate effectively […]
The Holiday Office Party Survive-&-Thrive Guide
It’s that time of the year. Ugly sweaters get their 15 minutes of fame. Malls echo with endless loops of holiday muzak. Folks are planning what food to prepare/bring/cater. And planners are getting headcounts for their annual holiday parties. Here are some survival and safety tips. The upcoming (Dec. 9) movie Office Christmas Party highlights […]
The Best Sales Training Content in 2016
As we wrap up 2016, our team wanted to share a list of the 13 best sales training content sources we found this year to help us grow, achieve goals, and improve our performance. Check out the top books we loved, podcasts we listened to, TED talks we watched, and digital publishers we visited most […]
5 Ways Not to Sell Me Something
I’m a busy person, with authority to buy or recommend products and services for my company. Naturally, that means I’m a target for every intrepid salesperson. This includes companies with things I actually need and many with things I don’t. Here are five ways that will lead to sales failure, even if you’re selling something […]
4 Resources For Improving Your Professional Communications Skills
This is the season to be thankful. As a salesman, I appreciate all the resources I have that help me polish my professional communication skills. Here are my top four: Without good communication skills, I’d be washed up as a salesman. Fortunately, through the years, I’ve discovered lots of great resources to improve these. It […]
The Key to Making Money in Sales
Like most of America, I woke up last week to the surprise of Donald Trump as our next President. (ANNOUNCEMENT: To spare you any more election fatigue, there will be no more political mentions in this blog!) However, the event made me curious to check out some past episodes of the TV show, The Apprentice. […]
Sales Training Lessons From an Uncivil Society
In a democracy, we participate in elections where each side tries to sell us on their candidate. Throughout American history, we’ve seen passionate, but mostly civil elections. This year has been a shouting match of incivility, unrest, and unwillingness to listen. Both sides are failing at salesmanship. As annoying as political rhetoric is, politicians and […]
Trick or Treat (How Halloween’s Catchphrase Can Offer Insight Into Best Practices for Sales Training)
Halloween is around the corner. In the U.S., Britain, Mexico, Ireland, and elsewhere, children are preparing to go door-to-door. They will knock and shout “trick-or-treat” in the hope of scoring a sweet haul. It’s fun—but it’s also a metaphor to learn from. In the U.S., traditions of trick-or-treating for candy date back to the 1920s—roughly […]
How Remote Work Has Changed Professional Communication Skills
In his book The Social Animal, cultural commentator David Brooks argues that our subconscious minds, influenced by countless nonverbal cues, determine how we behave. Salespeople and other influencers already know this. For years, they’ve been successful because they communicate well with nonverbals. But has the rise of remote work, and the decline of face-to-face contact, changed […]