The Problem with KPIs in Coaching Your Sales Team

Part 3 of 4 In this series, we’ve spent a lot of time talking about call outcomes and call dispositions as ways to identify coaching milestones—who to coach and what to coach them on. There are in fact many common CRM dispositions that map directly and reliably onto coachable phases that every sales development conversation […]

The Role of Emotional Intelligence in Professional Communications

The concept of emotional intelligence is a relatively new one in psychology. Although the term first appeared in the mid-1960s, it wasn’t until Daniel Goldman’s 1995 book, Emotional Intelligence, that it became mainstream. We’ve been using it ever sense—to understand more about becoming successful. Turning to my own field, it turns out that being a […]

Chipping Out of the Sales Sandtrap—By Mapping Call Dispositions

Part Two of Four Conversations, like golf swings, come in distinct parts. For the golf swing, we have the setup; backswing; transition; downswing; impact; and follow-through. For sales development conversations, we have opening and agreement to engage; communicating value; offering the meeting; agreeing to the meeting (or not); and collaborating to set the meeting. Most […]

How Designers Are The Salespeople of Creativity

Recently, one of my coworkers wrote on how he became an accidental salesperson. (You can read that article here). One quote stood out to me: “I slowly built up my skills and reputation, and started making more sales. One thing became painfully obvious: in sales, you must continue learning.” As a graphic and web designer, […]

How to Get Closer to an Ideal Sales Coaching Strategy This Year

In sales, coaching and training are two terms that have often been used interchangeably, without distinction or clarity. It’s time for a change. Heading into 2017, we’d like to help make a clear distinction between sales training and coaching—and let you know which strategy we think  works. Coaching vs. Training vs. Evaluation First, sales coaching […]

2017 Resolutions (Part 2) – Don’t Go It Alone

In the first part of this blog, I talked about every salesperson’s 2017 resolutions to “get in shape” when it comes to sales skills. This time, let’s dwell on the subject of creating better habits and building better discipline. As I mentioned before, these resolutions are best kept when working with others. When it comes […]

2017 Resolutions (Part 1) – Time to Hit the Gym

As we enter a new year, we tend to think more about getting “into shape.” It’s a time for new beginnings, a fresh start, and optimism that NOW is the time to act. For many of us in sales, the new year is a great time to make changes and adjustments to create the best […]

The Sharing Economy: Paying it Forward in 2017

We’re all familiar with the sharing economy. There’s sharing your home (airbnb) or just your couch (couch surfing). You can share a car parked nearby (zipcar) or have a complete stranger share his car and drive you anywhere (Uber). These services let us share commodities, space, and other, under-utilized resources. But what happens when we […]

Why Body Language Matters in Sales

Sales professionals often fail to recognize how much noticeable information they emit with their bodies. Watch your body language and close more sales. You get back what you put out. Unless you control your body, it’s telling your clients something you don’t want them to know. Your words may be spot-on but your body is […]